Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days, depending on your location. You’ll receive tracking information once your order ships.
You can create an account by clicking the “Sign Up” or “Create Account” link on our website. Simply provide your name, email address, and create a password to get started.
If your order has not yet shipped, please contact us immediately at [email protected] with your order number and the correct address.
Once your order ships, we’ll send you a tracking number via email. You can use this number to track your package through the carrier’s website.
No. For your security, we do not store credit card information. All payment details are processed securely by our payment providers.
Sales tax is calculated at checkout based on your shipping address and local regulations.
We currently ship to many countries. Please check the shipping options at checkout to confirm if we deliver to your location.
Whenever possible, we ship all items together. However, if your order includes multiple products from different warehouses, they may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused, original-condition items. Please see our Refund and Returns Policy or email us at [email protected] for details.
We’re sorry for the mistake! Please contact us at [email protected] with your order number and a photo of the incorrect item, and we’ll make it right.
If your order was damaged during shipping, please email us immediately at [email protected] with photos of the damage. We’ll assist with a replacement or refund.
Once your return is approved, we’ll provide the return shipping address and instructions via email. Please do not send items back without authorization.
You can reach our customer support team anytime by emailing [email protected]. We strive to respond within 24–48 hours on business days.
Contact us as soon as possible at [email protected]. If your order hasn’t shipped, we’ll update the address. If it has already shipped, we’ll do our best to help reroute it, but we cannot guarantee changes after dispatch.
We can modify or cancel orders before they are processed for shipment. Please email us right away if you need to make changes. Once an order has shipped, it cannot be changed or canceled.
Some sold-out items may be available for pre-order. If an item supports pre-order, it will be clearly noted on the product page. You can sign up to be notified when it’s back in stock.