Thank you for shopping with LILYPELLE. We value your satisfaction and want to make sure you’re happy with your purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
-
You may request a return within 30 days of receiving your item.
-
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
-
Proof of purchase (such as an order confirmation or receipt) is required to process your return.
Refunds
-
Once your return is received and inspected, we will notify you by email.
-
If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.
-
Please note: Shipping fees are non-refundable. If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
Exchanges
If you received a defective or damaged item, we’re happy to exchange it for the same item. Please contact us at [email protected] for assistance.
Non-Returnable Items
Certain products may not be returnable for hygiene or safety reasons. These exceptions will be clearly noted on the product page.
How to Start a Return
To initiate a return, please email us at [email protected] with the following details:
-
Your name
-
Order number
-
The item(s) you wish to return
-
Reason for the return
Our customer service team will respond with instructions and the return shipping address.